Equity Accelerator is seeking a Director of Technical Assistance and Consulting to launch new consulting and technical assistance offerings and services and to be accountable for business development, client relationship management, and ongoing high-level project coordination. The Director of Technical Assistance and Consulting will own Equity Accelerator’s work with clients to conduct institutional transformation in specific organizational contexts, from colleges to careers. This is a new position, a new team, and a new service line, and EA needs a self-sufficient, self-starting leader who has prior experience with client services and/or consulting and is comfortable building a new program independently. This is an exciting opportunity to develop and launch a service line for an already well-regarded group of thought leaders and practitioners.
The Director of Technical Assistance and Consulting will have the opportunity to build scalable systems for TA & consulting partnerships, products, and services; manage, coach, and/or oversee the work of others; and participate in both business development and service delivery. This role has institutional transformation for equity at its heart and the Director and those they oversee will address client needs through tangible product offerings, like workshops, courses, and higher touch engagements. The Director oversees all work with EA’s clients, works directly with clients themselves, and supports the CEO and COO in developing and executing business strategy.
Director of Technical Assistance & Consulting
NOW HIRING
Remote
Full-Time Position
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
- Translate strategies into concrete, actionable plans within the TA and Consulting service line. Scope projects, assign project leads, and oversee team formation.
- Convert project goals into detailed project plans with clearly stated objectives, deliverables, timelines, stakeholders, and dependencies. Oversee major milestones across all TA and Consulting service line projects.
- Manage client relationships directly as needed. Lead projects for clients and manage cross-functionally across teams to ensure project timelines are met and deliverables are successfully achieved for clients.
- Communicate to a variety of audiences, including external executives, as an effective spokesperson for EA's approach, process, and evidence base. Foster relationships at all levels, including with external executives at leading universities and companies.
client engagement & relationship management
- Serve as an ambassador for Equity Accelerator in the community to grow EA’s client portfolio and support clients broadly in their efforts to create and sustain a culture of growth.
- Build and engage a portfolio of strategic relationships, sourced from personal networks and cold outreach. Actively network to grow and strengthen the portfolio, toward a target of $1M+ in revenue for this service line in FY24.
- Identify and support opportunities to promote EA’s brand, and share EA’s subject matter expertise through writing, speaking engagements, and social media. Present/facilitate and participate in conferences, workshops, and webinars hosted by Equity Accelerator and other industry groups.
- Serve as the main point person for all incoming business development inquiries and communications; qualify all leads; design and oversee the internal process (including coordinating the necessary cross-functional team members) to prepare for client pitches, proposals, and lead contract negotiations.
- Support follow up communications with potential clients to develop client relationships.
business development
- Oversee EA’s technical assistance and consulting services across workplace and higher education markets, including responsibility for achieving quarterly and annual revenue targets.
- Support the building and refinement of this service line. Develop approaches for applying EA’s evidence-based best practices to client needs, including leveraging evidence-based assessment and reporting, professional development, culture change management, advising, and coaching.
- Support senior leadership in developing and executing business strategy for the organization, focusing on opportunities in corporate and higher education markets. Partner with the leadership team to set the vision and goals for TA and consulting.
- Support CEO and COO in determining client/project mix within this service line.
- Lead efforts to continuously improve customer satisfaction and delivery design.
- Track client project budgets in communication with the COO.
- Hire, develop, and manage others to deliver excellent service to clients in alignment with the Equity Accelerator’s approach and values.
- Coordinate with leaders and team members across service lines to leverage EA's research expertise and tools and resources to provide cutting-edge, evidence-based support to clients.
- Consult with and provide guidance to senior management and others working in/with the EA on matters of technical assistance and consulting.
- Institutionalize a process of learning toward prior engagements to inform new approaches and improvements.
Service LIne Management
duties & responsibilities
The Director of Technical Assistance & Consulting reports to EA's Chief Executive Officer.
Inclusive leadership: Approaches leadership with a mindset of “power with” rather than “power over.” Recognizes the value of divergent perspectives and regularly includes others in planning and decision-making. Builds equity and inclusion into goals and plans for staff development, retention, strategy, and culture. When needed, able to weigh complex factors and communicate tough decisions with clarity and empathy.
Manages a high volume of work with efficiency: Utilizes EA systems (or creates systems as needed) for keeping tasks from slipping through the cracks. Demonstrates strong time management skills and is able to juggle competing demands and prioritize without sacrificing quality. Plans ahead to make deadlines, and finds alternative paths, when needed, to get to the finish lineAcknowledges mistakes, addresses them quickly, and turns them into learning opportunities. Has a track record of leaving things better than they found them.
Initiative and Ownership: Plans ahead and finds alternative paths, when needed, to get to the finish line. Bounces back from setbacks. Holds a high bar even when things are hectic. Consistently consults with others, but can also propose solutions in the best interest of the project and get things rolling without much guidance. Delegates skillfully.
Organizational and Strategic Planning: Sees the EA TA and Consulting program at a high level and thinks strategically about how particular projects engage with our overall body of work and the field. Quickly grasps subtleties of complex client challenges and opportunities. Stays on top of multiple projects, plans backwards, anticipates obstacles, seeks solutions, identifies and involves stakeholders appropriately, uses resources wisely. Ready to take advantage of unexpected opportunities and address obstacles. Approaches work with a spirit of “yes” and readiness to adapt as things change, which they often do.
key competencies
At EA, we welcome and encourage candidates from diverse backgrounds who can bring unique perspectives to the table. If you feel this position would be a good fit for you, please apply even if you don’t meet all of the listed criteria exactly.
As part of employment, you will be asked to complete the US govt’s Form I-9 after hire, which involves presenting certain documents proving identity and employment eligibility.
authorization to work in the us
- This position may require travel for in-person meetings or events, up to 20-30%
- Staff will be required to take an equity-focused project management training
other requirements
- 5+ years professional experience leading client or partner facing work, working directly with clients in a consultative capacity
- Experience building systems from the ground up; experience scaling consulting services over time
- Experience managing and motivating others and leading a team of consultants
- Superb relationship management, interpersonal, and communication (written and oral) skills. Comfort with engaging 1:1, in small groups, and facilitating large groups
- Experience in conducting consulting and overseeing consulting projects in either the corporate and/or higher education industries
- Ability to identify a diversity of client goals and needs, and develop engagements that support the achievement of those goals and needs.
- Ability to work collaboratively in a virtual setting
- Ability to communicate complex ideas effectively, both verbally and in writing, including building and delivering engaging, visually-appealing slide decks. EA’s offerings are based in academic research -- the new Director should be comfortable reading peer-reviewed publications, collaborating with internal research staff (PhDs), and translating academic terminology and frameworks into tangible concepts that will resonate with corporate and administrative audiences
- Strong use of and/or ability to quickly learn Google Suite, Excel / Sheets, Powerpoint / Slides, and project management software
- Openness to the ever-changing, dynamic environment of a start-up organization
minimum qualifications
qualifications & REQUIREMENTS
- Fully Remote work - work from anywhere in the US
- Flexible schedules that balance autonomy and collaboration
- 42 days of paid time off (vacation, PTO, and paid holidays) annually
- 15 days of sick leave, earned at 1.25 days month
- Collaborative, genuinely awesome colleagues from a wide range of professional and personal backgrounds
- 401k with 10% employer match at 5% employee contribution, beginning after 6 months of employment
- Medical, dental, and vision benefits for employees and family members
- Healthcare flexible spending account
- Dependent care flexible spending account
- Employer provided life insurance
This position offers a starting annual base salary of $113,685-$119,369, depending on years of experience.
Equity Accelerator is committed to offering competitive compensation and to ensuring internal and external pay equity across all of our team members. For this reason, we do not negotiate salaries.
Salary Range & BENEFITS
- We engage in compensation benchmarking with an external firm every 3-5 years to ensure internal and external equity in our overall compensation system.
- We employ a Minimum Salary Threshold for full-time employees of $65,000.00 to ensure that our team members can cover day-to-day expenses while also saving for their future. No full-time staff member at EA will make a salary below our minimum threshold.
- Our tenure process – we provide a one-time bonus after 4 years of full-time employment, and a paid sabbatical of 4 weeks after 7 years of full-time employment, based on approval of the sabbatical project.
To Apply
Interested? Please fill out the form here.
Note: you will not be able to save your draft so please plan to have a document link for your resume and cover letter ready before starting this application.
